Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

WE MUST HAVE A PHONE NUMBER TO THE PERSON YOU ARE SENDING THE FLOWERS TO. WE ONLY CALL IF WE NEED TO. WE ALSO NEED TO LEAVE A MESSAGE IF THE PERSON IS NOT HOME AND WE CAN NOT LEAVE THE ITEM PORCHED DUE TO WEATHER OR LOCATION. WE ALSO NEED GATE CODES FOR ENTRY TO THE HOUSE OR BUSINESS . THERE ARE MANY GATED AREAS OF SOME OF THE ADDRESSES WE DELIVER TO.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.